To ensure you have the best possible shopping experience, please take a moment to review our store policies regarding refunds, pricing, updates and more. By making a purchase, you agree to the terms outlined below. We strongly encourage all customers to visit our demos before purchasing to ensure compatibility with your avatar.

Demos

All homes and décor are available to view via in-world demos.

Demos are fully functional and accurately reflect the final product in scale, layout, materials, and features. It is strongly recommended to visit a demo before purchase to ensure the home suits your needs and preferences.

Permissions

All Scafall products are copy, modify and no transfer, except for radios that require deed to land, and items distributed by dispensers (consumables, party hats, etc).

Refunds & Exchanges

Due to the nature of digital goods, refunds are not offered.

The only exception is a verified double purchase, in which case a refund will be issued promptly.

Pricing & Release Integrity

Scafall’s homes maintain their value and are never included in weekend sales or deep-discount events. Weekend discounts apply only to new décor pieces or architectural extensions such as gazebos, pergolas, or cabins.

While our homes receive new release discounts of up to 40%, and on rare occasions 50% during special events, they will never offered at the deeply reduced prices during weekend sales ensuring their long term value. Older products are only reoffered at a lower price if they’ve been substantially updated and relaunched.

This approach has always been central to Scafall’s pricing philosophy ensuring the long-term value of your purchase and honouring the craftsmanship of every design.

Updates & Improvements

Homes may receive updates when time permits, either to:

• align with changes in the Second Life platform, or
• incorporate new features, refinements, or systems introduced within Scafall.

Updates are made with the intention of keeping existing purchases relevant without altering the original design intent.
There is no fixed update schedule.

Support & Personal Requests

If you require assistance, encounter an issue, or have a general request, Gianna is happy to help. To ensure the fastest resolution, please provide enough detail as possible in your message. While IMs are forwarded to email and mostly quickly addressed, checking can occasionally be delayed. In such case, a notecard will be sent back to you as soon as possible.